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Frequently Asked Questions

 

Ullapool Holiday Homes prides itself on building and maintaining a reliable friendly and professional reputation, it’s extremely important to us. By offering you excellent customer service and quality holiday homes, we hope you'll return to the area and the holiday cottages time and again. 

We’ve tried to summarise our most frequently asked questions; but there may be something else you would like to ask, please do contact us as we are always happy to help. 

We are grateful if you leave comments about your holiday as any feedback, positive or negative is appreciated. As we are cleaning most of the properties we do regularly monitor the standards but we welcome your comments to help us continually improve. 

Q

If I make a booking online and change my mind, can I cancel?

A

Yes – within 7 days from the time the booking is recorded on the system, during this time you may cancel your booking and there is no obligation for any fees. 

Q

After I’ve paid what happens if I need to cancel?

A

It is assumed that you will have taken out cancellation insurance. We will cancel your dates and re-advertise the rebooking; if the property is re-let we will make a refund to you minus an administration charge. If the property is not re-let we will issue you with the required paperwork for your insurance company so they may reimburse you. 

Q

What is the Breakage / Good Housekeeping Deposit?

A

The Good Housekeeping Deposit (GHD) is a security deposit which represents your agreement to leave the house and contents as you found them. We may claim for any loss or damage up to the amount of the GHD. In addition to damages, there may be a claim for excessive cleaning costs, taking dogs into houses which do not accept pets, smoking in non-smoking properties etc. Please be aware that taking dogs into houses which do not accept pets or smoking in the holiday homes automatically means the full GHD will be claimed. Provided the property is left as found at the end of the rental, the GHD will be returned in full within 2 weeks of your departure date. 

Q

What are the Term and Conditions?

A

When you make a booking you are agreeing to the Terms and Conditions and entering into a contract with Ullapool Holiday Homes and the owner of the holiday property. To read our booking conditions, please click here. We will send you a copy with your booking. 

Q

Can we arrive early or leave late?

A

We will be as accommodating as possible but any change to the specified arrival and departure times must be by agreement. The housekeepers clean and prepare the house for your arrival at 4pm or later. Please do not arrive earlier than this, except by prior arrangement. Guests are expected to leave by 10am, the housekeeping team will generally be cleaning more than one house so delays may interrupt their schedule and could affect arriving guests. 

Q

Do you offer short breaks?

A

Most of the properties will offer 3 or 4 night minimum short breaks in the Low Season. The dates can be flexible but you should phone to check. We may also offer short breaks within our special offers, so do check if you would like a last minute holiday. 

Q

What do we do if something unexpected happens in the holiday cottage?

A

We try to ensure you have an enjoyable holiday, but occasionally things go wrong. If a problem occurs please contact Ullapool Holiday Homes, we will do our best to sort out the issue but any assistance in resolving the problem is provided on a goodwill basis and in our capacity as Agent. Living locally we are in contact with a number of tradespeople who will try to resolve the issue swiftly. Any problem must be reported immediately, please appreciate that we try to deal with issues while you are still here but any complaints made after your departure cannot be entertained. 

Q

What linen is provided?

A

All cottages will provide linen within the cost of your holiday. This includes bed linen, towels, bath mats, tea towels. Towels should not be removed from your holiday home, please remember to bring your own beach towels. When you require a cot, we will provide a mattress protector but we do not provide bedding for cots. 

Q

Is the broadband provision reliable?

A

Most of our holiday homes have broadband. Some have faster connection than others; the owner has no control over the provision of the service and is responsible only for ensuring that the equipment in the house is functioning. 

Q

Can we bring our dog with us?

A

We welcome dogs in many of our holiday homes. Dogs are accepted on the understanding that they are kept under control, exercised off the premises, kept out of bedrooms and off the furniture and they are never left in the property unattended.

Q

Are exceptions ever made to the number of dogs in the holiday homes?

A

We generally accept 2 well behaved dogs, but if they are small we may make an exception, please contact us to discuss.

Address

Ullapool Holiday Homes,
Runie Lodge,
Blughasary,
Ullapool.
IV26 27W.
Ross Shire.
 
Ullapool Holiday Homes self catering accommodation

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