Ullapool Holiday Homes prides itself on building and maintaining a reliable friendly and professional reputation, it’s extremely important to us. By offering you excellent customer service and quality holiday homes, we hope you'll return to the area and the holiday cottages time and again.
We’ve tried to summarise our most frequently asked questions; but there may be something else you would like to ask, please do contact us as we are always happy to help.
We are grateful if you leave comments about your holiday as any feedback is appreciated. We regularly monitor the standards and we welcome your comments to help us continually improve.
We recommend you take out holiday insurance. Out T&C's state the deposit is non-refundable but we try to be fair. If you have exceptional circumstances we will cancel your dates and re-advertise the rebooking; if the property is re-let we will make a refund to you minus an administration charge. If the property is not re-let we will issue you with the required paperwork for your insurance company so they may reimburse you.
We’re flexible and helpful if you need to change your plans if you can't holiday due to Covid-19.
We check all holiday homes to ensure they meet your standards, please ask us if you wish to know more.