Frequently Asked Questions

Frequently Asked Questions

Ullapool Holiday Homes prides itself on building and maintaining a reliable friendly and professional reputation, it’s extremely important to us. By offering you excellent customer service and quality holiday homes, we hope you'll return to the area and the holiday cottages time and again.

We’ve tried to summarise our most frequently asked questions; but there may be something else you would like to ask, please do contact us as we are always happy to help.

We are grateful if you leave comments about your holiday as any feedback is appreciated. We regularly monitor the standards and we welcome your comments to help us continually improve.

Yes – within 7 days from the time the booking is recorded on the system, during this time you may cancel your booking and there is no obligation for any fees.

We recommend you take out holiday insurance. Out T&C's state the deposit is non-refundable but we try to be fair. If you have exceptional circumstances we will cancel your dates and re-advertise the rebooking; if the property is re-let we will make a refund to you minus an administration charge. If the property is not re-let we will issue you with the required paperwork for your insurance company so they may reimburse you.

The Refundable Security Deposit is a good housekeeping and breakage deposit which represents your agreement to leave the house and contents as you found them. We may claim for any loss or damage, if the RSD does not cover the damage we may invoice you for the difference. In addition to damages, there may be a claim for excessive cleaning costs, taking dogs into houses which do not accept pets, smoking in non-smoking properties etc. Please be aware that taking dogs into houses which do not accept pets or smoking in the holiday homes automatically means the full RSD will be claimed. Provided the property is left as found at the end of the rental, the RSD will be returned in full within 2 weeks of your departure date.

When you make a booking you are agreeing to the Terms and Conditions and entering into a contract with Ullapool Holiday Homes and the owner of the holiday property. To read our booking conditions, please click here. We will send you a copy with your booking.

We will be as accommodating as possible but any change to the specified arrival and departure times must be by agreement. The housekeepers clean and prepare the house for your arrival at 4pm or later. Please do not arrive earlier than this, except by prior arrangement. Guests are expected to leave by 10am, the housekeeping team will generally be cleaning more than one house so delays may interrupt their schedule and could affect arriving guests.

Most of the properties will offer 3 or 4 night minimum short breaks in the Low Season. The dates can be flexible but you should phone to check. We may also offer short breaks within our special offers, so do check if you would like a last minute holiday.

We try to ensure you have an enjoyable holiday, but occasionally things go wrong. If a problem occurs please contact Ullapool Holiday Homes, we will do our best to sort out the issue but any assistance in resolving the problem is provided on a goodwill basis and in our capacity as Agent. Living locally we are in contact with a number of tradespeople who will try to resolve the issue swiftly. Any problem must be reported immediately, please appreciate that we try to deal with issues while you are still here but any complaints made after your departure cannot be entertained.

All cottages will provide linen within the cost of your holiday. This includes bed linen, towels, bath mats, tea towels. Towels should not be removed from your holiday home, please remember to bring your own beach towels. When you require a cot, we will provide a mattress protector but we do not provide bedding for cots.

Most of our holiday homes have broadband. Some have faster connection than others; the owner has no control over the provision of the service and is responsible only for ensuring that the equipment in the house is functioning.

We welcome dogs in many of our holiday homes. Dogs are accepted on the understanding that they are kept under control, exercised off the premises, kept out of bedrooms and off the furniture and they are never left in the property unattended.

We generally accept 2 well behaved dogs, but if they are small we may make an exception, please contact us to discuss.


Book With Confidence

We’re flexible and helpful if you need to change your plans if you can't holiday due to Covid-19.

Quality Checked

We check all holiday homes to ensure they meet your standards, please ask us if you wish to know more.

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