Terms and Conditions

Terms and Conditions

Here's the small print: We've tried to make this as easy to digest as possible so please make sure you have read and understood. You may call us if there are any points you would like us to clarify...

In these booking conditions, ‘you’ and ‘your’ and ‘guest’ or ‘guests’ means all people named on the booking form (including anyone who is added or replaced at a later date). ‘Agent’ means Ullapool Holiday Homes. ‘Property’ and ‘Accommodation’ means the holiday home, cottage or house. ‘Booking’ means the rental period that has been booked.

Your Booking should be for holiday purposes only unless otherwise agreed in writing. The lead guest, who has placed the booking, must be over 21 years of age.

The lead guest is responsible for ensuring that all persons occupying the property comply with the conditions in all respects. Any property occupied is strictly on the basis that the accommodation is for holiday use only and that no right to remain in the property after the end of the holiday period booked exists for the guest or for any other person or persons who occupy the property. All persons will vacate the property at the conclusion of the period of the holiday.

The number of guests and pets occupying the Property will not exceed the number stated in the Booking Confirmation.

You cannot arrange for additional visitors to come to the property or hold events (such as parties, celebrations or meetings) at the Property without obtaining the written consent of the owner in advance.

Smoking is not permitted inside any house. All smoking waste in or around the Property grounds must be responsibly disposed of. The security deposit will automatically be retained if smoking occurs inside any property.

Your responsibility to comply with the law You will be responsible to ensure that you and your Guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).

If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements, the Owner (or the Owner’s representative) may refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Rental Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges and neither we nor the Owner shall be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Property, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking from you.

Booking Confirmation

Please check all the details in your Booking Confirmation promptly after receiving the confirmation and notify as soon as possible if you think we have made any mistakes or errors with your booking, particularly arrival and departure dates. Any changes / modifications need to be notified to the agent by email or in writing.

Payments for Holiday Homes

Deposit A deposit of 20% of the total amount is required to secure a Booking. This applies to all Bookings. The Booking is secured once the Agent has successfully received the deposit funds by bank transfer, cheque or PayPal.

Balance The remaining 80% of the outstanding balance will be due exactly 6 weeks prior to arrival. For Bookings within less than 6 weeks prior to the arrival date, full payment is required at the time of the Booking including any applicable security deposit.

Electricity, gas and oil, as appropriate, are included in the hire rental (unless specified on the website). Fuel for fires/stoves is specified by each property on the website.

Cancellation If you have to cancel the holiday booking for any reason, immediate notification to the Agent is required by telephone or email and must be confirmed in writing (email or letter). The cancellation will be acknowledged by the Agent by email or in writing. Once a booking is confirmed you are liable for the cost as detailed:

The deposit is non-refundable.

If cancelled the following charges will apply:

Time cancelled before arrival date Amount to charge
2 weeks or less 100.00 % of booking
3 weeks or less 75.00 % of booking
4 weeks or less 50.00 % of booking

If the payment has been made in full when the booking is cancelled, there will only be a refund if the agency subsequently lets the property. The refund will be minus the administration charge and any discount that has been incurred to re-let the property.

Insurance It is expected that all Guests take out appropriate cancellation insurance to cover any cancellation.

Amendments to bookings

A £30 administration charge is levied for any alteration to confirmed booking date.

Security Deposit An Owner may wish to ask for a refundable security deposit which will be added to any final balance. The Guest agrees to keep the property and all the fitments, furniture, equipment and other contents in or on the property in the like state of repair and condition as at the commencement of the holiday let. The Guest must report any damage before leaving the holiday let and is liable for any damage, breakage or loss that may occur during the period of the holiday let. The property and all fitments, furniture, utensils and equipment etc., must be left in a clean and tidy condition at the conclusion of the period of the holiday let. The Security Deposit will be refunded within 2 weeks of the end of your stay subject to there being no claim on it. If there is a claim against the security deposit you will be informed in writing. If the amount of damage exceeds the security deposit you may be liable to additional costs.

Damage You will be responsible for all damage or breakages caused by you and / or members of your party to the property or its contents (including the cost of any work required to put this right. Should this damage be found after you have left you will be advised in writing and invoiced. Payment for the damage will be required to be settled within 7 days or you may be liable to additional costs.

Liability Whilst the Agent advises the owner or owners of the property that they must ensure that the property and the electrical , heating, gas ( if any) and plumbing systems together with any appliances must be kept in good and safe working condition and repair and should comply with statutory requirements this is the responsibility of the owner or owners of the property and the Agent will not be liable for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the guest or any other person may suffer or incur whether arising from the condition of the property ,the electrical , heating, gas ( if any) and plumbing systems , any appliances or furnishings within the property or otherwise.

Force Majeure If for any reason beyond the control of the Owner or the Agent the Property is unavailable on the day when the booking is due to begin, or the Property becomes unsuitable for holiday letting, neither the owner or the Agent will, either jointly or individually, accept any liability to the Hirer or pay any compensation.

Right to Refuse Entry The Agent reserves the right to refuse accommodation. In no circumstances may the number of people occupying the property exceed the number of beds. If the composition of the party changes after the booking has been made, the Agent must be advised and agree to the change. The Agent reserves the right to refuse entry or terminate the hire without notice if this condition is not observed, or refuse to hand over the property to any person who, in the Agent's opinion, is not suitable to take charge. In such cases all liability of the Agent shall cease and the Agent shall not accept responsibility or liability for such refusal or termination.

Dogs are only allowed at a property where this is expressly stated in the applicable property description on the site.

There may be an additional charge for bringing dogs, which will be notified to you at the time of the Booking.

Dogs are not allowed upstairs or on any furniture, we request that you bring your own dogs bedding.

Pets must be under strict control and never left unattended in the property.

Pet owners are responsible for any damage caused by their pet and for removing all dog hairs, etc., before leaving.

All dog waste must be disposed of responsibly and immediately in or around the Property grounds.

Allergy to animals If you or your Guests have an allergy to animals, please be aware that the Owner or Agent cannot guarantee that an assistant dog have not stayed in a particular Property recently. The Owner or Agent cannot accept responsibility for any health condition which may occur as a result of any animals having been present in a Property. It is your responsibility to make specific enquiries before making a booking through us if you or your Guests have an allergy.

Cleaning If staying for two weeks or more, the Agent or owner will provide the Guest with clean bed linen and towels on a weekly basis, unless otherwise agreed.

Access & Departure for Holiday Homes The Accommodation will be available from 16.30 hours on the agreed arrival date. Any party intending to arrive after 21.00 hours should notify the Agency in advance. Departure time is by 10.00 hours, in order to be able to prepare and maintain the holiday home to a high standard for the next Guest. An element or the whole amount of the refundable security deposit may be charged if the guest checks out later than 10.00 hours if this has not been agreed in advance.

Lost Property The Agent will retain lost Property items at their office premises for only 14 days from the date of departure. Items to be returned to Guests will be charged a fee plus package and postage, payment of which can be made by bank transfer. The Agent does not accept responsibility for returning any items.

Alterations & Amendments Every effort has been made to ensure that information on the website is correct at the time of publication or at the time of inspection of the Accommodation and that all information and statements made by the Agent are made in good faith. The Agent cannot be held liable for minor changes or changes made by the Owners without the knowledge of the Agent.

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