These Terms and Conditions shall only apply to bookings made after 8th July 2025. Any bookings made before this date will be subject to the Terms and Conditions received at the time the booking was made.
Welcome to www.ullapoolholidayhomes.com (the "Site") which is owned and operated by Ullapool Holiday Homes (“Agent”) and operating with address at Runie Lodge, Blughasary, Ullapool, IV26 2TW ("Agent” “we", "our" or "us", as applicable).
These terms and conditions ("Booking Conditions") apply to any reservation you make with us for holiday properties featured on our Site (each a "Booking"), whether by telephone or via the Site, and the accommodation rental services you receive from owners of those properties under your contract with them.
Please read these Booking Conditions carefully. We recommend that you print or save a copy of these Booking Conditions for your reference.
By making any Booking with us (whether by site, email or telephone) you confirm that you accept these terms and conditions and agree to comply with them.
1.2 The terms and conditions relating to the booking (“Booking”) of any Property (“Property”), i.e. the holiday home, cottage or house, or glamping pod which is the subject of a short-term let once agreed and confirmed in writing by Ullapool Holiday Homes for a period of time (“Rental Period”) which form an agreement between the individual who made the booking (“Hirer”) and Ullapool Holiday Homes for all parties residing in the Property for the duration of the Rental Period (“Guests”).
1.3 Any changes made to the Terms and Conditions after the Booking is made will be intimated to the Hirer in writing, which includes by email.
1.4 The Hirer is responsible for paying any deposit and all balance and sums due in respect of the Booking and the Rental Period. In the event of late or non-payment, the Guests are jointly and severally liable for sums due. The Booking will not be confirmed until such time as the Agent is in receipt of the Deposit (as defined herein).
1.5 The Hirer is responsible for ensuring that all persons occupying the property comply with the conditions in all respects. Any Property occupied is strictly on the basis that the accommodation is for holiday use only and that no right to remain in the property after the end of the holiday period booked exists for the guest or for any other person or persons who occupy the property. All persons will vacate the property at the conclusion of the period of the holiday.
1.6 The Hirer and Guests staying at the Property must be as stated on the booking form. The number of people staying in the Property cannot exceed the maximum capacity for each Property. If the Hirer and/or the Guests are in any doubt about the maximum capacity, enquiries should be made of the Agent to confirm. The Hirer must be aged 21 years or over at the time of making the booking. Any subletting, sharing or assigning is prohibited unless confirmed by prior agreement in writing from the Agent. The Hirer and Guests are responsible for leaving the Property clean and tidy as found, the definition of which is at the sole discretion of the Agent. In the event of any loss or damage to the Property, its fixtures or fittings the Hirer and the Guests (together the “Occupants”) are jointly and severally liable for the full cost of repair and/or replacement of any and all damaged property, including costs, admin and management fees of the Agent.
2.1 The Hirer will be required to pay a 20% non-refundable deposit to the Agent. This will be paid at the time of booking if booking on the Agent’s website or via a link provided by the Agent if booking by telephone or email. Payment may be made by card, bank transfer or cheque.
2.2 A refundable security deposit may be added to the final balance payment a hirer is due (“Security Deposit”). The Security Deposit will be refunded within 2 weeks of the end of the Booking Period, subject to there being no claim on it. If there is a claim against the Security Deposit the Hirer will be informed in writing. If the amount of damage exceeds the Security Deposit, the Hirer will be liable to additional costs.
2.3 The Booking is secured once the Agent has successfully received the deposit. The Hirer will receive confirmation of the booking via email after receipt of the Deposit (“Booking Confirmation”). Any requested changes to the Booking must be intimated to the Agent by email or in writing.
2.4 The remaining balance due for the Booking (“Booking Balance”) must be paid in full 6 weeks prior (“Due Date”) to the commencement of the Rental Period. If the Booking is made within 6 weeks of the arrival date, calculated up to the day before the arrival date, payment in full is required at the time of the Booking. In the event any Booking is cancelled, the Booking Fee shall be non-refundable unless the Property can be re-let.
2.5 Electricity, gas and oil, as appropriate, are included in the hire rental (unless specified on the website). Fuel for fires/stoves is specified by each Property on the website.
2.6 The Hirer agrees to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. The Owner (or Agent acting on their behalf) may make an additional, reasonable charge for professional cleaning after your and your Guests' occupancy as may be required to return the Property to its original state of cleanliness and tidiness.
2.7 The Agent reserves the right to cancel the Booking if payment of the full sums due in respect of the Booking is not received by the Due Date. In these circumstances, any sums paid prior to the Due Date are non-refundable.
3.1 Any change can be made to the Booking (subject to availability and at the sole discretion of The Agent) prior to the 6 weeks immediately preceding the Rental Period and may be subject to an additional administration charge.
3.2 Any change to the Booking made within 2 weeks of the beginning of the Rental Period are made at The Agent’ sole discretion and may be subject to additional charges.
3.3 An administration charge is levied for any alteration to confirmed booking date.
3.4 You may not transfer your Rental Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Conditions and your Guests' compliance with them.
4.1 All cancellation requests must be notified to The Agent by telephone or email and must be confirmed in writing. (“Cancellation Request”). The cancellation will be acknowledged by the Agent by email or in writing.
4.2 The Hirer may make a Cancellation Request for the Booking if they are able to provide suitable
evidence, judgement of which shall be at the sole discretion of The Agent, that:
a) The Property is in
an area subject to UK Government travel restrictions during the Rental Period (e.g. pandemic travel
restrictions);
b) The Hirer’s address is subject to UK Government travel restrictions that prevent the
Hirer and Guests from travelling to the Property.
4.3 Cancellation Requests for any other reason including but not limited to:
a) Disinclination to
travel;
b) Illness of any kind. For the avoid of doubt, this includes; a requirement or recommendation
to self-isolate or quarantine;
c) A call to jury service;
d) Military service;
e) Changes in
personal or work circumstances;
f) Family emergencies;
g) Travel Delays;
h) Vehicle breakdown;
and
i) Delays with public transport,
are not and will not be permitted. Any Cancellation Request for
any reason denoted in 4.3 (a) – (i) or any other reason than as described in Clause 4.2 will not be
permitted.
4.4 Once a booking is confirmed, the Hirer is liable for the cost as detailed in the event of: a) if you change your mind about going on holiday and you cancel it 6 weeks or more before your holiday is due to start you will lose your deposit; or b) if you change your mind about going on holiday and you cancel it 6 weeks or less before your holiday is due to the start you will lose your full deposit and balance.
4.5 If the payment has been made in full when the booking is cancelled, there will only be a refund at the sole discretion of the Agent if the agency subsequently lets the property. The refund will be minus the booking fee and administration charge and any discount that has been incurred to re-let the property.
4.6 You are strongly advised to take out adequate UK travel insurance prior to departing for your holiday. Any insurance should ideally cover you for the total cost of your Booking (and your stay if that is different). It is your responsibility to check that your insurance cover is sufficient for your own purposes and any likely risks that may affect you or your holiday.
5.1 We may cancel your Booking on an Owner’s behalf if:
a) we become aware of any health and safety or
quality-related issues with the applicable Rental Services or Property or its immediate surroundings;
or
b) our agency agreement with the relevant Owner terminates due to a breach by the Owner.
5.2 When we may cancel after a Booking Confirmation and costs involved: Even after we have sent you the
Booking Confirmation, we on behalf of the Owner, have the right to cancel a Booking where we reasonably
believe that:
a) the Booking is not legitimate;
b) you have broken or are likely to break any of the
Booking Terms relating to a previous or current Booking;
c) any information you have supplied is
incorrect or insufficient; or
d) you have behaved in an inappropriate, abusive or unlawful manner to us,
our staff or any Owner.
e) If we cancel your booking in any of these circumstances, we will tell you in
writing and neither we nor the applicable Owner will have any further responsibility to you and you may have
to pay us and the Owner and third parties (as applicable) all costs and expenses reasonably incurred in
providing you with the Booking Services, respectively up to the date we cancel the Booking.
5.3 An Owner may cancel your Booking due to circumstances or events outside of their reasonable control.
5.4 If we or an Owner cancel a Booking in accordance with this paragraph, we may (but are not obliged
to):
a) arrange alternative accommodation for you and your Guests of an equivalent type and standard in a
similar location. We will not be liable for any costs associated with arranging alternative accommodation
and such alternative may be subject to the payment of additional charges by you if the Rental Charges for
the alternative are higher than those under the cancelled Booking; and/or
b) obtain a refund from the
relevant Owner of any amounts paid by you to the Owner in relation to the cancelled Booking.
6.1 Maximum Holiday Periods: The maximum holiday period for any Booking is generally 28 consecutive days, and is always subject to availability of the particular Property. However, certain Properties may have a shorter maximum Holiday Period, which will be stated on the relevant Property description page on our Site. You will not be permitted to make a Booking for a Holiday Period which is longer than this maximum period.
6.2 Minimum Holiday Periods: Certain Properties will only be available for Bookings of a minimum holiday period. This will be clearly stated on the relevant Property description page on our Site. You will not be permitted to make a Booking with a Holiday Period that is shorter than this minimum period.
7.1 The Owner cannot (and does not) guarantee the speed of any broadband at the Property (or what you will be able to download or stream whilst there). If the description of the Property does not state that Wi-Fi is included it is not. Please be aware that internet and phone reception in rural areas can sometimes be poor.
7.2 The Owner shall not be responsible for such matters except, if the description of the Property states that Wi-Fi is included, the Owner will be responsible for ensuring that Wi-Fi has been set up at the Property.
8.1 We are aware that many holiday property owners are using CCTV systems for the safety and security of their property and guests. You may be notified as part of the description of the Property or at the Property itself that CCTV is in operation. If required, please contact us for details such as the purpose of the CCTV, the data being processed and how long any footage is retained, if this information is not already apparent at the Property.
If the Property is in an agricultural area there may occasionally be sounds and smells associated with countryside living that cannot be avoided. In respect of any Property there may be traffic noise. Neither us or the Owner shall be held liable for any disruption coming from neighbouring properties.
10.1 The Booking commences at 4.00pm or 4.30pm (arrival time will be in your booking confirmation) on first date of the Rental Period (“Start Date”) and ceases at 10.00am on the last day of the Rental Period (“End Date”). Check-in prior to 4pm on the Start Date (“Early Check-in”) and check-out after 10:00am on the End Date (“Late Check-out”) may be accommodated but this is at the sole discretion of The Agent and must be agreed beforehand.
10.2 There are additional charges for Early Check-in and Late Check-out. Please note that neither can be confirmed until 1 day before the Start Date for Early Check-in or 3 days before the End Date for Late Check-out. Costs are calculated on a case-by-case basis and are subject to change. Please contact The Agent to discuss early or Late Check In and costs thereof.
10.3 An element or the whole amount of the refundable security deposit may be charged if the guests check out later than 10.00am if this has not been agreed in advance.
10.4 If no security deposit has been charged a guest may be invoiced for late checkout which will be payable within 7 days of receipt of invoice.
The Agent and the Owner shall be under no liability if they are unable to carry out any provision of the Terms and Conditions or the Property is unavailable on the day when the booking is due to begin, or the Property becomes unsuitable for holiday letting, for any reason beyond their control including, but not limited to: Act of God, legislation, war, fire, flood, drought, inclement weather, late delivery of materials, failure of power supply, failure of utility services to deliver goods/services, lock-out, strike and global pandemics.
The Agent reserves the right to refuse accommodation. In no circumstances may the number of people occupying the property exceed the number of bed spaces. If the composition of the party changes after the booking has been made, the Agent must be advised and agree to the change. The Agent reserves the right to refuse entry or terminate the hire without notice if this condition is not observed, or refuse to hand over the property to any person who, in the Agent's opinion, is not suitable to take charge. In such cases all liability of the Agent shall cease and the Agent shall not accept responsibility or liability for such refusal or termination.
13.1 The Agent does not accept any responsibility or liability for any theft, loss, damage, illness or accident by any persons or any persons arising from any cause whatsoever during the Booking. By making a Booking, the Hirer acknowledges that they nor any Guests will have any claim against The Agent for any theft, loss, damage, illness, accident or injury, which includes all vehicles used by any person or persons during the Rental Period. The Hirer and Guests should ensure appropriate holiday or other insurance is in place to afford appropriate cover.
13.2 Nothing in the Terms and Conditions limits any liability which cannot be legally limited, including liability for death or personal injury caused by negligence of The Agent.
13.3 The Agent shall not be liable for any loss of, or negative impact on, without limitation: profit, goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss to the Hirer and Guests or any third parties.
13.4 Any Party Member using their own electrical appliances (including but not limited to hairdryers, curlers, tongs, shavers, laptops, phones, games consoles) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Members of the Party or visitors must ensure that all heated appliances are switched off and stored safely before leaving the Property. Any Party Member found to be in breach of this rule may be asked to leave with immediate effect.
13.5 Guests must take all necessary steps to safeguard their personal property and The Agent are not liable in respect of any damage to, or loss of, such property.
13.6 The Agent is not responsible for any noise, disruption or inconvenience caused by ongoing construction, alterations to existing houses or any other similar circumstance.
13.7 The Agent will make reasonable effort to ensure that information on the website is correct at the time of publication or at the time of inspection of the Property and that all information and statements made by the Agent are made in good faith. The Agent cannot be held liable for minor changes or changes made by the Owners without the knowledge of the Agent.
14.1 No items may be removed from the Property. This includes but is not limited to: fixtures, fittings, linen and towels.
14.2 Any breakages or damage must be reported to the Agent immediately, by phone, email or text message. The Hirer and the Guests are jointly and severally liable for the costs incurred in respect of the repair or replacement of any breakages or damage, including costs, admin and management fees of The Agent. By making a Booking, the Hirer and Guests agree that the cost of any damages to the Property is payable on demand within 7 days of said demand being made by the Agent.
15.1 The use of the property’s domestic electrical network or standard household outlets for charging electric or hybrid vehicles is strictly prohibited. Guests shall be held fully liable for any damage, loss, or costs incurred as a result of such unauthorised use.
15. 2 E-bikes must not be left charging overnight or whilst the Guest is absent from the Property. Where a garage or external electrical point is provided, this must be used for the purpose of charging. The Guest shall be responsible for ensuring full compliance with this requirement and shall be liable for any damage, loss, or liability arising from any failure to adhere to it.
15.3 The use of linens and bath towels are included in the let of the Property. Any items missing at the end of the Rental Period will be charged to the Hirer or Third Party Payer. No fixtures, fittings nor property, including but not limited to towels, linens and moveable’s, within the Properties are to be removed. The removal of the same will result in additional charges at the discretion of the Owners.
15.4 All Guests must respect the privacy and quiet enjoyment of neighbours at all times. The Agent reserves the right to cancel a booking with immediate effect if Guests cause a disturbance to other neighbours or breach this, or any other terms, of the Terms and Conditions.
15.5 Where TV cable/satellite is provided Guests or visitors must not add additional packages. If any packages are added, whether intentionally or by accident, the full cost of additional packages (including subscription), in addition to an administration fee will be payable by the Hirer.
15.6 Nothing should be hung on the outside of the Property. Nothing should be attached to the walls, doors or windows inside the property.
15.7 No noxious or damaging substances, including bleach, should be put into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and Guests or visitors should immediately report any such blockage or other such issue to the Owner or Agent.
15.8 Access doors to and windows in the property shall be closed whenever the Property is left vacant.
15.9 Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in any bathrooms and en-suites must be switched on as appropriate.
15.10 The Agent will be notified by a member of the Party or visitor as soon as they become aware of any plumbing, electrical or general problem, any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own.
15.11 All equipment provided at the Property must be used in accordance with its operating instructions and not for any purpose other than its intended use.
15.12 No ball games should be played inside the Properties.
15.13 Any provided cleaning products, liquids, tablets etc. must be used strictly in accordance with their usage instructions and Guests must ensure that such products are kept out of reach of children or dogs. The Agent accepts no liability for misuse of products supplied.
15.14 No portable cooking appliances, camping stoves or similar shall be used in any of the Properties.
15.15 No hazardous objects should be kept in any of the Properties.
15.16 No smoking or vaping is permitted in any Property nor in doorways near to any Property. This applies to smoking in any surrounding areas of any Property, including in doorways, and disposal of. All smoking or vaping must take place a reasonable distance away from the property and property entrance. Cigarettes, cigars, matches, vapes, etc. must be disposed of properly and not in any adjoining nor outside areas. The security deposit will automatically be retained if smoking occurs inside any property or a charge will be invoiced.
15.17 You cannot arrange for additional visitors to come to the Property or hold events (such as parties, celebrations or meetings) at the Property without obtaining the written consent of the Agent in advance.
15.18 The Property will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. You and your Guests are permitted to use the Property as private accommodation for work or business trips.
15.19 You will keep the location of all keys/access cards for the Property, which the Owner shall provide you (or will have been provided to you details of in the Booking Confirmation), confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested in the Booking Confirmation or as the Owner may otherwise request from you. You will be charged for replacement of any lost keys.
15.20 You will notify all Guests before the Holiday Period starts of your and their obligations.
Any changes to the price quoted at time of Booking will be intimated to the Hirer by the Agent. If, as a result of any change to the prices, the Hirer no longer wishes to attend at the Property for the Rental Period, the Hirer must give notice of the same in writing. Cancellation charges as narrated above in terms of these Terms and Conditions will apply.
17.1 The Agent does not accept any liability for any misunderstanding or resulting errors that may occur as a result of the Hirer or Guests interpretation of the Terms and Conditions.
17.2 If you have any complaint about the Booking Services, Rental Services or the Property please contact us by email or telephone.
17.3 If you are still staying at the Property and wish to make a complaint about a Property or Rental Service, we would suggest that you contact the Agent (or their representative) as soon as possible. We encourage all Owners to take complaints from holidaymakers seriously and to do their best to resolve them, where possible.
17.4 If you still wish to make any complaint and/or are dissatisfied with the response to any direct complaint, please contact us as soon as possible (and in any event within 7 days of the end of the Holiday Period for the relevant Booking) with full details of your complaint.
17.5 We will use our reasonable endeavours to liaise with an Owner on your behalf to attempt to resolve your unresolved complaints.
17.6 Nothing in this Complaints section will affect your legal rights or any right you may have to bring legal proceedings against an Owner under a Rental Contract.
Anything left in a Property after the end of the Rental Period will be kept for 28 days after departure or forwarded if requested by any Party Member at the expense of the Party Member. Items to be returned to Guests will be charged package and postage, payment of which can be made by bank transfer, or the Party Member may arrange their own pre-paid postage. The Agent does not accept responsibility for returning any items. If items are not returned they will be disposed of after 28 days.
The Agent will not be liable for any failure or interruption to the Rental Period, including but not limited to disruptions to the supply of Wi-Fi, oil gas, water or electricity, or for any damage disturbance or noise caused as a result of maintenance or other work being carried out in any part of the Property or in the vicinity of the Property.
20.1 Pets refers to dogs only, cats are not permitted.
20.2 Pets are only allowed at Properties where this is expressly stated in the applicable property description.
20.3 The applicable charge per pet will be included in the booking confirmation.
20.4 If a pet is taken to a Property that does not allow them, or exceed the stated number and/or size of
pet(s), the Agent (or their representative) has the right to:
a) Refuse you and your Guests to enter or
stay in the Property; or
b) Ask you and your Guests to leave the Property before the end of the Holiday
Period.
20.5 You will be liable for all damage caused by you and your Guests’ pets. If you are allowed a pet or pets in the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests’ vacate the Property at the end of the Holiday Period.
20.6 The Owner may make an additional, reasonable charge for professional cleaning after you and your Guests’ occupancy due to any pets that have stayed at the Property.
20.7 You must not allow pets on beds or on furniture within the Property.
20.8 Pets must not be left alone in the Property at any time (which include the garden and any outside areas).
20.9 If you break the terms of this paragraph 20, the Agent (or Owner or their representative) may notify you that you have broken these terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Property before the end of the Holiday Period.
20.10 Registered assistance dogs are allowed in all Properties featured on our Site, even where the property description states that pets are not allowed, provided that you comply with the booking conditions.
20.11 You must notify us of the intended presence of any assistance dogs prior to Booking.
20.12 If you have an allergy to dogs, please be aware that we and Owners cannot guarantee that an assistance dog has not stayed in a particular Property recently.
20.13 We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
21.1 Call outs - should a Party Member report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the Party Member or visitor, where usage instructions have been provided, the Agent reserve the right to charge an administration charge and any cost incurred in respect of any such call out.
21.2 You will allow the Owner or any representative of the Owner or Agent (including any tradespeople) to access the Property at any reasonable time during the Holiday Period provided the Owner (or us acting on the Owner’s behalf) provides you with reasonable advance notice (except where the Owner requires access to the Property due to an emergency, for example, if repairs need to be carried out or the Owner becomes aware that you have breached, or has reasonable suspicion to believe that you will breach these Booking Terms).
The Agent is required to gather certain personal data about the Hirer, Guests, Third Party Payers and visitors both for operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the General Data Protection Regulation (GDPR). The Agent will not pass such information on to third parties unless required by law to do so.
These Terms and Conditions shall be governed by and construed in accordance with Scots law and the parties hereby irrevocably submit to the exclusive jurisdiction of the Scottish courts.
24.1 The Agent shall not be liable for any failure by the property owner to obtain or maintain a short term let licence for the property.
24.2 The Owner warrants that they have the legal right to rent the property for short term stays and will obtain and maintain all necessary licences, consents, permits, and approvals required for the letting of the property (“LCPAs”).
24.3 The Owner shall indemnify and hold harmless the Agent from any claim, loss or damage arising from the property owner's failure to obtain or maintain any LCPAs.
24.4 In the event that a booking cannot be fulfilled for the reason that the Owner does not hold one or more of the LCPAs, then the Owner will be liable to pay any refund to guests.
24.5 In the event that the property owner is unable to obtain or maintain LCPAS, the Agent may terminate its agreement with the property owner and remove the property from its platform without liability on the part of the Agent to the Owner.
24.6 The Owner shall be responsible for all costs, expenses and damages resulting from their failure to obtain or maintain, and for obtaining and maintaining, LCPAs. The Agent will not be responsible for obtaining or maintaining an LCPAs for any property
24.7 The Agent reserves the right to cancel any booking if it becomes aware of any non-compliance of a property or an Agent with the LCPAs.
We may make changes to these Booking Conditions at any time by sending you an email with the modified Booking Conditions by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is earlier. If you continue to use the Site after that period has expired, it means that you accept any such changes. The modified Booking Conditions will not apply to any Bookings that we confirm with you before the date the modified Booking Conditions come into effect.
If any provision (or part-provision) in these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the Terms and Conditions shall remain enforceable.
Runie Lodge, Blughasary, Ullapool IV26 2TW.
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