Privacy Policy

Ullapool Holiday Homes is sensitive to privacy issues on the Internet. We believe it is essential you know how we treat the information we receive about you on the Internet and how the information is accumulated.

Who we are

Ullapool Holiday Homes is the trading name of Diane Rusling, providing holiday letting and property management services in the UK.

This Privacy Policy explains how Ullapool Holiday Homes collects, uses, stores and protects personal information relating to:

guests and prospective guests;
property owners and prospective property owners; and
visitors to our website.

It applies whenever you use our website, make or enquire about a holiday booking, enquire about our property management services, or engage Ullapool Holiday Homes to manage your property.

Data controller

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Ullapool Holiday Homes is the data controller for the personal information collected and processed in connection with the services described in this Privacy Policy.

As the data controller, Ullapool Holiday Homes determines the purposes for which, and the manner in which, personal information is processed and is responsible for ensuring that such processing complies with applicable data protection legislation.

Information we collect

We may collect the following personal information:

Name
Postal address
Email address
Telephone number
Booking details
Payment information (processed securely by our payment provider)
Information you provide when making an enquiry or submitting a review
Information relating to holiday property owners whose properties we manage

When you visit our website, we may also automatically collect technical information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Our servers collect the domain names, operating system in use (e.g. Macintosh, Windows) and browser (e.g. Google Chrome, Internet Explorer). This information is gathered to gauge the number of visits, average time spent on the website, pages viewed, etc. Ullapool Holiday Homes uses this information to evaluate the use of and to improve our website content. Other individually recognisable data such as email addresses, name, telephone number and address are only known when provided freely by a visitor for booking registration or other input of visitors in any online co-operating activity.

This information helps us improve the performance and security of our website.

How we use this information

We use your personal information to:

Process and manage holiday bookings.
Manage holiday properties on behalf of owners.
Respond to enquiries.
Provide customer support.
Maintain owner accounts.
Communicate important information relating to bookings or management services.
Improve our website and services.
Meet our legal and regulatory obligations.
Protect the security of our business and website.

Where you have given your consent, we may also send you marketing communications. You can opt out at any time.

Legal basis for processing

We process personal data under one or more of the following lawful bases:

Performance of a contract.
Compliance with a legal obligation.
Legitimate interests in operating and improving our business.
Consent, where required for marketing communications.

Payment processing

We use Stripe to process payment card transactions securely. We do not store your payment card details.

Click link if you wish to read their Privacy Policy https://www.stripe.com/gb/privacy

If you choose to pay by bank transfer, we do not receive or have access to your bank account details. We will only receive the payment information that accompanies the transaction, such as the payer's name (where provided), the payment reference, the amount paid and the date of payment, which we use to identify and reconcile your payment.

Click link if you wish to read their Privacy Policy https://www.rbs.co.uk/privacy-policy.html

Booking system

Our online booking system and availability calendars are provided by Bookalet. Personal information is only received from you, as you provide it to us (when booking your holiday, leaving a review or enquiring about letting your property).

Bookalet processes personal information on our behalf in accordance with its own Privacy Policy.

Click link if you wish to read their Privacy Policy https://www.bookalet.co.uk/privacy/

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the website.

You can control cookies through your browser settings.

Further information is available at www.allaboutcookies.org.

Sharing your information

We may share your information only where necessary with trusted service providers, including:

Bookalet (booking system)
Stripe (payment processing)
Professional advisers where required
HM Revenue & Customs or other authorities where required by law

All third parties are expected to process personal data securely and only for legitimate purposes.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Where required by law, including for accounting and tax purposes, records may be retained for up to seven years after the end of the relevant financial year.